FREQUENTLY ASKED QUESTIONS

Salon FAQ

nashville natural hair care salon

1. Do I need a consultation before booking a service?

Yes. A consultation is required for all new clients. It allows us to assess your hair health, understand your goals, and recommend the best services for your crown.

2. Can I book a consultation and service on the same day?

No. Your crown deserves intentional care. Consultations are held separately so we can connect, assess your needs, and ensure we’re aligned in nurturing your natural beauty with purpose.

3. What types of hair do you work with?

We specialize in natural, textured hair—including coils, curls, and locs. We do not service chemically straightened or flat-ironed hair.

4. Do you offer blowouts, silk presses, or flat irons?

No, we do not offer thermal styling or straightening services. Our focus is on nurturing and honoring your natural texture.

5. Can I bring guests or children to my appointment?

To maintain a peaceful and professional environment, we kindly ask that clients come alone. Our space is limited, and we cannot accommodate guests or children not receiving services.

6. What’s your cancellation policy?

Cancellations or reschedules require at least a 48-hour notice. Late cancellations or no-shows will result in the full-service fee being charged before rebooking.

7. Is a deposit required for certain services?

Yes. A non-refundable deposit is required for services like loc starts, extensions, and color. This sacred exchange holds your space and allows your stylist to prepare with care and purpose.

If you keep your appointment, your deposit goes toward your final total. If you miss it, the deposit is forfeited—honoring the time, energy, and preparation invested on both ends.

8. How often should I schedule my loc maintenance?

We recommend every 6–8 weeks for best results. If your maintenance exceeds 8 weeks, your service price may be adjusted due to the additional time and care required.

9. Why do I need to arrive with clean hair for my consultation?

We honor the root, and that starts with seeing your hair in its most natural state. Arriving with clean, product-free hair—shampooed within 48 hours and free of extensions—allows us to truly assess your texture, scalp health, and what your crown needs to thrive. This clarity helps us serve you with intention from the very beginning.

As owner and stylist, I reserve the right to decline service to anyone at my own discretion.

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