We offer UPS Ground standard shipping (1-7 business day transit time). Delivery options for PO Box addresses, military locations, and expedited carrier options are also available.

Please allow up to (7) business days for us to process your order. All orders processed after 2pm CST will be considered next business day orders. (Business days include Monday through Friday and exclude holidays and weekends. Orders processed on Friday after 2pm CST will continue processing on the following business day.) 

At this time we do not ship orders internationally.

If a package is returned to Queen of Kinks® due to an incorrect or incomplete shipping address provided by a customer, the customer was not home for delivery or if the package exceeded the maximum amount of time to be held at a pick-up location, the customer will be responsible for the redelivery costs. Queen of Kinks® is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if any parts of the address are incorrect. 

Once an order has been submitted, no edits or cancellations can be made. 

No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order. 

Queen of Kinks® is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Queen of Kinks® will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate. 

It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please submit an email at email with photos of the damages and necessary information to support your claim and we will be happy to assist you. 

Queen of Kinks® reserves (45) days to reship any reported missing or damaged items from the initial shipment date. 

All missing & damaged claims must be submitted within (10) days, along with photo evidence (highly suggested) to ensure proper resolution. 

We strive to have all our products available for immediate shipment. Due to popularity and high demand for our products, some products may become back-order items. We will take the necessary steps to advise you in a prompt manner if this situation occurs. We will send out all available items and provide a store credit for the items that are currently unavailable.

Thank you for shopping with us at www.queenofkinksnhe.com Once an order has shipped, we do not accept returns or exchanges. All sales are final. 

Please contact the carrier to inquire about alternative delivery options for your package.

In-Store Pickup
Kinky Rootz Salon
5333 Hickory Hollow Lane 
Suite 160
Antioch, TN 37013
(615) 605-6070

Please call or text the number above to schedule pickup after your order has been placed! Refer to the Contact page for current shop hours.